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QIU Bar & Restaurant - Data Privacy Policy
Privacy Policy and Declaration of Consent to Use of Data
Information on data processing according to Art. 13, 14 GDPR
We are pleased that you are visiting our homepage and thank you for your interest. Dealing with the data of website visitors, but also of our customers and business partners, is a matter of trust. The trust placed in us is very important to us and therefore the significance and obligation to handle your data with care and to protect it from misuse.
THE MANDALA specifically follows the EU General Data Protection Regulation (GDPR) and the current Federal Data Protection Act (BDSG). When using the internet, we adhere to the Telecommunications-Telemedia Data Protection Act (TDDDG) of the Federal Republic of Germany to protect your personal data. In the following, we explain what information we collect during your visit to our website and how it is used. In the following, we explain what information we collect during your visit to our websites and how it is used. In addition, we would also like to inform you about how we store and use personal data that we have obtained via other channels.
Name and Address of the Data Controller
The responsible person in the sense of the GDPR and other data protection regulations is the:
The Mandala Hotel GmbH
Potsdamer Str. 3
D-10785 Berlin
Tel.: +49 (0) 30 590 05 00 00
Mail: welcome@themandala.de
Name and address of the data protection officer
Andreas Thurmann
DataSolution LUD GmbH
Isarstr. 13
D-14974 Ludwigsfelde
Mail: mail@hoteldatenschutz.de
Data Processing: General Information
Scope of the processing of personal data
As a matter of principle, we collect and use personal data of our users only insofar as this is necessary for the provision of a functional website as well as our contents and services. The collection and use of our users' personal data regularly only takes place with the user's consent. An exception applies in cases where it is not possible to obtain prior consent for actual reasons and the processing of the data is permitted by legal regulations.
Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for processing operations of personal data, Art. 6 (1) lit. a GDPR serves as the legal basis. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures. If processing of personal data is necessary to comply with a legal obligation (statutory provisions) to which our company is subject (e.g. federal registration laws), Art. 6 (1) c GDPR serves as the legal basis. If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) f GDPR serves as the legal basis for the processing.
Data deletion and storage period
The personal data of the data subject shall be deleted or blocked as soon as the purpose of the storage no longer applies. Storage may also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a necessity for the continued storage of the data for the conclusion or fulfilment of a contract.
Contact Form and Email Contact
Description and scope of data processing
Our website contains a contact form that can be used to contact us electronically. If you use this option, the data entered in the input mask will be transmitted to us and stored. These data are: First and last name, e-mail address and request.
Alternatively, it is possible to contact us via the e-mail address provided. In this case, the personal data transmitted with the e-mail will be stored.
Legal basis for data processing
The legal basis for the processing of the data is firstly our legitimate interest in the processing of data in the context of contacting the enquirer. If the contact is aimed at the conclusion of a contract, the additional legal basis for processing is in the context of a contractual relationship.
Purpose of the data processing
The processing of the personal data from the input mask serves us solely to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data. The data is used exclusively for processing the booking and for communication.
The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.
Duration of storage
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For personal data sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is ended when the circumstances indicate that the matter in question has been conclusively clarified.
If the contact is a pre-contractual relationship (offer or reservation request), the transmitted data will also be stored in our hotel software and used to execute the contract. If there is no contractual relationship, we delete the data after one year at the end of the year.
Possibility of objection
You have the option to object to the processing of your data at any time. We have set up the e-mail address widerruf@themandala.de for this purpose. We would like to point out that in the event of an objection, the conversation cannot be continued or we cannot create any offers etc.
All personal data stored in the course of contacting us will be deleted in this case.
All personal data stored in the course of establishing contact with us will be deleted in such a case.
Table reservation
Description and scope of data processing
On our website there is the possibility to reserve a table for our restaurants. If you take advantage of this option, the data entered in the input mask will be transmitted to us. These data are: First name, last name, e-mail address, telephone number, details of the table reservation (day, time, number of people, restaurant) and optional details of special requests and occasion.
If you make a table reservation through our website, this is done via the online reservation system Formitable B.V., Herengracht 560, 1017 CH, Amsterdam, Netherlands. All order data you enter is transmitted in encrypted form.
You can learn more about Formitable B.V. in their privacy policy.
Legal basis for data processing
The legal basis for the processing of the data is initially our legitimate interest in the data processing as well as the existence of the user's consent by accepting our conditions for data processing.
Purpose of the data processing
The data will be used by us exclusively for table reservations. If you wish Seatris.ai to use your data for any other purpose, Formitable will obtain a separate declaration of consent.
Duration of storage
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected.
Possibility of objection
You have the option to object to the publication of his comments for the future at any time. For this purpose, we have set up the e-mail address widerruf@themandala.de.
Purchase of Vouchers through Our Website
Description and scope of data processing
Our website offers the option of purchasing vouchers. If a user takes advantage of this option, the data entered in the input mask is transmitted to us and stored. These data are: Salutation/title, first name, last name, e-mail address, address, voucher value, wishes, payment data, password for individual user account and, if applicable, date of birth and telephone number.
If you make a voucher purchase from our websites, this is done through the online ordering platform of INCERT eTourismus Gmbh & Co KG, Leonfeldner Straße 328, A-4040 Linz, Austria. All order data entered by you will be transmitted in encrypted form. INCERT is committed to handling your transmitted data in accordance with data protection regulations. INCERT takes all organisational and technical measures to protect your data.
Legal basis for data processing
The legal basis for the processing of the data is the conclusion of a purchase contract.
Purpose of the data processing
The processing of the personal data from the input mask serves us solely to process the voucher purchase and to handle the payment transaction.
If there is a legitimate interest in obtaining information about the accessibility of natural persons who are commercially active and legal entities, and information about their creditworthiness, we can carry out an information request with IHD Gesellschaft für Kredit- und Forderungsmanagement mbH, Augustinusstr. 11 B, 50226 Frechen. You can find out more about this in IHD's data protection regulations.
Duration of storage
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of a contractual relationship, we will delete the data received as soon as national, commercial law, statutory or contractual retention requirements have been fulfilled.
Possibility of objection
The user has the option to object to the processing of his or her personal data at any time. We have set up the e-mail address widerruf@themandala.de for this purpose.
Our BLOG
Description and scope of data processing
On our website, you have the option of commenting on one of our entries. If you take advantage of this option, the data entered in the input mask will be transmitted to us, stored and published on our website. These data are: Name, e-mail address and the comment.
Legal basis for data processing
The legal basis for the processing of the data is initially our legitimate interest in the data processing as well as the existence of the user's consent by accepting our conditions for data processing.
Purpose of the data processing
The processing of personal data is solely for the purpose of publishing comments on our contributions.
Duration of storage
The data will be deleted if the processing or publication of the data is objected to (right to be forgotten).
Possibility of objection and removal
You have the option to object to the publication of your comments for the future at any time. We have set up the e-mail address widerruf@themandala.de for this purpose.
Support, advice and advertising for corporate clients
Description and scope of data processing
For the support, advice and advertising of corporate customers, we collect and use the contact person, telephone number and postal address in addition to the business partner or potential business partner. We obtain the information from various sources, either through an enquiry (e-mail or telephone), but also via events, trade fairs, business cards that our sales staff receive, etc.
Legal basis for data processing
The legal basis for processing the data is our legitimate interest in data processing. If the contact is aimed at the conclusion of a contract, the additional legal basis for the processing is the contractual relationship.
To increase our services, we manage all data received in the CRM module of our central hotel software within THE MANDALA. The responsible entity is the hotel with which a business contact exists. Central services such as sales, banqueting, reservations and marketing access this data. The legal basis for processing the data is our legitimate interest in data processing within the framework of central administration and use of the data of our customers and business partners within the hotel group.
Purpose of the data processing
We use this contact data exclusively for our own purposes and for the needs-based design of our own sales activities.
Duration of storage
In principle, no deletion period is foreseen. However, if our sales department has not had any contact with the company contact within 3 years, the sales department will decide whether the contact person of the company contact will be deleted.
If the contact is a pre-contractual relationship (offer, booking or reservation request), the transmitted data will also be stored in our hotel software and used to execute the contract. If there is no contractual relationship, we delete the data after one year at the end of the year.
Possibility of objection
As the contact person of a company contact, you have the option to object to the processing of your data at any time. We have set up the e-mail address widerruf@themandala.de for this purpose. All personal data of the contact person that has been stored for the business partner will be deleted in this case.
Provision of the Website and Creation of Log Files
Description and scope of data processing
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected:
- Information about the browser type and version used
- The operating system of the user
- The IP address of the user
- Date and time of access
- Websites from which the user's system accesses our website
- Websites that are accessed by the user's system via our website
The data is also stored in the log files of our system. This data is not stored together with other personal data of the user. Personal user profiles cannot be formed. The stored data is only evaluated for statistical purposes.
Legal basis for data processing
The legal basis for the temporary storage of the data and the log files is the processing to protect our legitimate interest.
Purpose of the data processing
The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.
The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.
Our legitimate interest in data processing also lies in these purposes.
Duration of storage
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.
In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is no longer possible.
Possibility of objection and removal
The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.
Protection of Minors
This service is mainly aimed at adults. We do not currently market any specific areas for children. Accordingly, we do not knowingly collect age-identifying information, nor do we knowingly collect personal information from children under the age of 16. However, we caution all visitors to our website under the age of 16 not to disclose or provide any personally identifiable information through our service. In the event that we discover that a child under the age of 16 has provided us with personal information, we will delete the child's personal information from our files to the extent technically feasible.
Rights of the Data Subject
If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:
- You have a right to information about the personal data stored about you, about the purposes of processing, about any transfers to other bodies and about the duration of storage.
- If data is inaccurate or no longer necessary for the purposes for which it was collected, you may request that it be corrected, erased or restricted from processing. Where provided for in the processing procedures, you may also consult your data yourself and correct them if necessary.
- Should grounds against the processing of your personal data arise from your particular personal situation, you may, insofar as the processing is based on a legitimate interest, object to it. The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
- If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object to the processing for direct marketing or profiling purposes, the personal data concerning you will no longer be processed for these purposes.
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation. For this purpose, we have set up the e-mail address widerruf@themandala.de.
Right of Appeal to a Supervisory Authority
As a data subject, without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a data protection supervisory authority, in particular in the Member State of your residence or of the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes data protection.
The supervisory authority to which the complaint is submitted will inform you of the status and outcome of your complaint, including the possibility of a judicial remedy.
You can find more information on the website of the Federal Commissioner for Data Protection and Freedom of Information. Follow the link.
Data Processing Outside the European Union
If personal data is processed outside the European Union, you can find this information in the preceding sections.
Security
We use technical and organisational security measures in accordance with Art. 32 GDPR to protect your data managed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. Our security measures are continuously improved in line with technological developments. Access is only possible for a few authorised persons and persons who are obliged to provide special data protection and who are involved in the technical, administrative or editorial care of data.
Updating and modification
We reserve the right to change, update or amend this privacy notice at any time. Any revised information on data processing will only apply to personal data collected or modified after the effective date.
Status | May 2025